OUR POLICIES AND RETURNS
Delivering Supreme Satisfaction
Our slogan of “Your Electric Bike Authority” is more than just words. We work to assure that you will be thrilled with both your new electric bike and your experience buying from Orbit City Bikes. We aim to deliver the same wide smile to our customers that so many of you show us the first time you test ride an electric bike. Here’s how we do it:
Electric Bicycles - Electric bicycles are not returnable. We offer free test rides on all eBikes. We fully support our manufactures' warranties and offer six months of free warranty labor. (Most manufactures' warranties do not cover labor.) If, under the rare circumstance, a bike requires multiple repairs, the bike may be considered for an exchange.
The bike must be returned with all manuals, charger, battery, keys and accessories that came standard or were installed on the bike by our service department. Orbit City Bikes reserves the right to make adjustments to the store credit based on the condition of the bike and may deduct for damage and unusually worn items. A deduction may be applied for standard wear to tires, brakes and chains.
Orbit City Bikes reserves further the right to (a) make adjustments to the store credit due to modifications made to the bike – whether it be modifications made by the customer or a Orbit City Bikes technician at the customer’s request (b) exclude from this policy products where the customer is notified they are “non-returnable” such as closeouts, refurbished products, and those that were sold as “damaged” (usually minor) in which the customer was offered a discount for these stated conditions. Where a product is not new, Orbit City Bikes will clearly state this to the customer prior to purchase. Floor models, unless otherwise stated, are considered new.
Accessories - You may return any accessory within 30 days of purchase for full refund provided it is returned in salable condition and with its original packaging and instructions, unless marked as a closeout or otherwise non-returnable.
Electric Bicycle Price-Matching Guarantee
If you find a lower price on an identical brand and model of a fully-assembled electric bike currently available for sale at a local retail store, Orbit City Bikes will match that price. If you have not yet purchased the product from Orbit City Bikes, we will directly match the price. If you have already purchased the product from Orbit City Bikes, and find a lower local price within 7 days, we will refund the difference.
Restrictions apply: (a) evidence of the lower price must be provided, (b) excludes closeouts, bikes labeled as damaged, used or refurbished and liquidation sales, (c) excludes Internet and non-local orders.
We offer FREE Delivery for any new e-bike purchase over $1,000 to locations that are within 25 miles of our store. Deliveries beyond 25 miles of our store are charged $1.50 per mile one-way (i.e. - $0.75 per mile round trip) past the 25 mile limit. We reserve the right to charge additional fees on deliveries over 50 miles.
Any accessory purchased with an e-bike that is designed to be mounted on the bike may be installed by Orbit City Bikes at no charge.
Orbit City Bikes has a full service department for both e-bike and traditional bicycle needs. Whether you have an electrical problem, need a battery tested, a broken spoke, a flat tire or are in need of tune-up …. or anything in between … we have the qualified staff to fix your bike.